Use your iPhone to process credit card transactions

Process Credit/Refunds

This transaction type is used to refund a customer for a transaction that was originally processed and successfully settled through the payment gateway.

A refund can be any amount up to the full amount of the originally processed transaction

How To Process a Refund

  1. Select the transaction you would like to refund from the Transaction Log. The transaction type should be "AUTH_CAPTURE".
  2. Verify transaction details and then press "Credit" at the top of the screen
  3. Enter the last four digits of the original credit card and the refund amount.
  4. Press "Submit for Credit" and wait for a successfuly response.

A credit can only be applied under the following conditions:

  • The original transaction was successfully settled through your merchant account and deposited into your business checking account
  • The amount being requested for refund is less than or equal to the original settled amount
  • The sum amount of multiple Credit transactions submitted against the original transaction is less than or equal to the original settled amount
  • The last four digits of the credit card number used for the original, successfully settled transaction is provided. An expiration date is not required
  • The transaction is submitted within 120 days of the settlement date of the original transaction