Key Features
- Authorize and Capture Charges
- Authorize and Reserve Funds
- Email Receipts
- Capture Additional Data
- Successful Transactions Log
- Void Transactions/Holds
- Capture Held Funds
- Process Credit/Refunds
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Void Transactions/Holds
This is used to cancel an original transaction that is not yet settled and prevents it from being sent for settlement. It also releases the hold on authorize only transactions.
If you are unsure of whether a transaction is settled, you can attempt to submit a Void first. If the Void transaction errors, the original transaction is likely settled and you can submit a Credit for the transaction.
How To Void A Transaction
- Select the transaction you would like to void from the Transaction Log
- Verify transaction details and then press "Void" at the bottom of the screen
- Wait for confirmation of a successful Void. If void is not successful, then proceed to process the transaction as a credit.
A void can only be applied under the following conditions:
- The original transaction was successfully settled as "AUTH_ONLY" or "AUTH_CAPTURE"
- The original transaction is not already settled, expired or errored